Shipping & Returns

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Shipping & Returns

Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.  reserves the right at any time after receipt of your order to accept or decline your order for any reason.  EyeLash Extensions And More reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $1000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order.

Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, EyeLash Extensions And More shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. EyeLash Extensions And More shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, EyeLash Extensions And More shall immediately issue a credit to your credit card account in the amount of the charge.

Return policy and limited guarantee against defects
You have 7 days after the receipt of your order to return the item. Buyer is responsible for return postage. The replacement item will be sent to you within 24-48 hours after we receive the defective product. Except for weekends, the days we are closed and holidays.
 
If you are unhappy with your purchase for any reason, please contact us we will work to make it right. We will provide you with a RMA number (Return Merchandise Authorization Number). Please package your item back into it's original packaging with a note stating your name, address, phone number and RMA number.

Your account will be credited with the refund when we receive the returned merchandise. (within the stipulated time) You will receive an email confirmation once your return has been processed.

Shipping charges are non-refundable. Customer is responsible for all return shipping fees.


Limitation of Liability
In no event shall EyeLash Extensions And or any of its subsidiaries or affiliates be liable for any indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Some localities do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

PROCESSING TIME
Your order is thoroughly reviewed  to ensure that the order is accurate, the payment method is valid, and you are authorized to use this payment method.

Please note, credit card processing can take up to 3 business days (depending on the accuracy of the information given to us by the customer). Further, for security reasons, voice confirmation may be required before we can process your credit card for payment.
If the item(s) on your order are in-stock, we will ship them within 24 hours. Except for the days we are closed, weekends and public holidays. If you would like to receive an it by a specific time please check with us before you complete your order.  If the item(s) on your order are out of stock, they will not be shipped until we have received and processed the backordered inventory.


TOTAL TIME FOR DELIVERY
Total time is based on the amount of time it takes to get payment authorization, order processing, and the transit time from the carrier. This can range from 24 hours to 10 days for in-stock items. You will be notified by email when your is shipped.  Please make sure your email address is correct.
 
SHIPPING AND HANDLING RATES
Our customer-friendly shipping schedule is calculated on the estimated cost of your shipment and the TYPE OF SHIPPING SERVICE that you specify (ground, air or overnight). Shipping and handling charges will be applied to all orders placed with us. Unless other wise noted. If your order must be shipped in multiple boxes, or in separate shipments in the event an item is not in stock and must ship at a later date, shipping and handling charges for the entire order will be assessed at the point when the first item is shipped. Should you have any questions or concerns regarding these charges, feel free to contact us.

Please note that order shipments returned to EyeLash Extensions And More due to incomplete/incorrect postal information or refused entry by customs may be subject to a 20% restocking fee.


CUSTOM AND DUTY
Orders may be subject to import duties and/or taxes upon reaching the destination. Any additional charges are the responsibility of the addressee as EyeLash Extensions And More has no control over duty or additional taxes charged.

Please note that order shipments returned to EyeLash Extensions And More due to failure to pay import taxes or custom duties and non defective items may be subject to a 20% restocking fee.

 

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